Getting Setup with VoIP Advantage
If you ordered a handset from us at the same time as you signed up to our service, then it should come pre-configured for you to use.
Meanwhile, the standard settings for most SIP Phones/devices are as follows:
- Make sure that your SIP Phone is turned on and connected to an IP Router or Modem. If you are using a softphone (we use SJphone, eyeBeam or X-Lite generally) make sure that your PC is connected to the network.
- In your phone's configuration menu there should be an option to define a
"SIP Server", "SIP Registrar" or "SIP Domain" value. Set this value
to:
sip.voipadvantage.co.uk if you are a Single Line user;
lon-pbx-1.voipadvantage.co.uk (or lon-pbx-2 to lon-pbx-12 depending on the information given to you in your registration email) if you are a Centrex user.
- For SIP Authentication, set your SIP User ID or similar to your VoIP Advantage VoIP ID (eg 2002680) and set the SIP Password or similar to your six-digit Password provided in your activation email.
- If you have an "Outbound Proxy" setting, set this to: nat.voipadvantage.co.uk:5082. Alternatively, if this setting allows you to define the port in a separate field, set the IP Address to: nat.voipadvantage.co.uk and the port number to: 5082.
Note: There will be no need to use the outbound proxy if your adaptor/phone has a static public IP address assigned to it.
- Confirm the settings by reloading or rebooting your phone. Dial 160 to access the echo test utility to check that the phone is working correctly.
- If you encounter any problems, make sure that your IP Router or ISP is not blocking any traffic, specifically on ports 5060 and 5082. Also ensure that the router is not blocking UDP traffic. You can contact your network administrator or ISP for more information.
- For additional assistance please refer to our instructions for other models here. You can also contact our support team via email (support@voipadvantage.co.uk). Please state your phone model, VoIP Advantage VoIP ID and provide screenshots if possible in order to resolve any issues you may have as effectively as possible.
Video guides to setting up softphones on Windows PCs to work with our VoIP Advantage service:
Transferring a call with SJphone
Configuring eyeBeam
How to configure your Centrex service, set up extensions, hunt groups, voice menus and more: Centrex User Guide (239K)
